At Mahakali Jewellers, we carefully pack every order to help ensure that your jewellery reaches you safely and securely. Orders are processed and shipped to the delivery address provided during checkout.
Orders are processed after successful payment confirmation and order verification. Processing times may vary depending on product availability, order requirements and whether the jewellery is customised or specially prepared.
Customised or made-to-order jewellery may require additional processing time.
Orders are shipped to the address provided by the customer during checkout. Customers are responsible for providing complete and accurate delivery information, including name, address, contact number and PIN code.
Mahakali Jewellers is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.
Estimated delivery timelines may vary depending on the destination, product availability, order processing requirements and courier service.
The delivery estimate provided at the time of order may be subject to change due to circumstances beyond our reasonable control.
Jewellery orders are carefully packed to help protect the product during transportation. Customers are advised to inspect the package and product carefully upon delivery.
If the package appears damaged, tampered with or opened, please document the condition and contact Mahakali Jewellers as soon as possible.
Applicable shipping charges, if any, will be displayed or communicated during the order process. Shipping charges may vary depending on the delivery location, order value, product type and applicable shipping arrangements.
Delivery may occasionally be delayed due to courier issues, weather conditions, public holidays, incorrect address details, remote delivery locations, operational disruptions or other circumstances beyond our control.
If a delivery attempt fails, the courier partner may contact the customer or make another delivery attempt according to its procedures.
Where international shipping is offered, delivery timelines, shipping charges, customs duties, taxes and other applicable charges may vary depending on the destination country.
Any customs duties, import taxes or charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.
For questions regarding shipping, delivery status or an order that has not arrived within the expected timeframe, please contact Mahakali Jewellers with your order number and delivery details.
Our team will assist you in coordinating with the applicable shipping or courier partner.
Please ensure that your delivery information is complete and accurate and inspect your jewellery package carefully when it arrives.
