Return Eligibility

Products may be eligible for return or exchange subject to the applicable terms and conditions. The product must be unused, unworn and returned in its original condition, along with the original packaging, invoice, certificates and other accompanying documents, wherever applicable.

Certain products may not be eligible for return, including customised, personalised, engraved or specially made jewellery.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact Mahakali Jewellers as soon as possible after delivery. We may request photographs, videos, order details or other information to verify the issue.

After verification, the product may be eligible for replacement, exchange or refund, subject to our assessment and applicable conditions.

Return & Exchange Process

To request a return or exchange, customers should contact our customer support team with their order number and relevant product details.

Once the request is received, our team will review the request and provide further instructions regarding the return process. Products should not be sent back without prior confirmation from Mahakali Jewellers.

Product Inspection

All returned products may be inspected before a return, exchange or refund is approved. Products showing signs of use, damage, alteration, resizing, polishing, modification or missing original packaging may not qualify for a return or refund.

Refund Process

Once a refund is approved, the applicable refund amount will be processed through the appropriate payment method or as otherwise communicated by Mahakali Jewellers.

The time taken for the refund to reflect in the customer's account may depend on the payment provider or financial institution.

Non-Returnable Products

Certain jewellery items may be non-returnable due to their customised, personalised or specially manufactured nature. This may include engraved jewellery, customised designs and products specifically created according to customer requirements.

Exchange Policy

Where an exchange is permitted, the replacement product will be subject to product availability and applicable price differences. Any additional charges, if applicable, will be communicated before processing the exchange.

Contact Us

For return, exchange or refund-related assistance, please contact Mahakali Jewellers through the contact details provided on our website.

Please keep your order number, invoice and product details available when contacting us.